Frequently asked questions (FAQ)

What language/print are the products?
All products we carry will be European English unless otherwise stated.
What happens if my item gets lost or damaged in the mail?
How does Self Collection work?
When should I expect my order to be shipped?
All orders will be shipped between 1-3 business days after payment has been received. Given products have arrived from our supplier.
Do items on the website ever get restocked?
When do Pre-Orders go live?
Will my Pre-Order get cancelled if the items go up in price?
All pre-orders placed through us will not be cancelled regardless of prices fluctuating. All pre-orders will be fulfilled by us unless the requested quantities are not available when products arrive from our supplier.
When will my order arrive?
When will I know when a product goes live?
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